Copyright and DMCA

We are a transmission service. We send email on our customers' instructions and keep a record of it for them. We do not host public web pages, run file sharing, or publish anything of our own beyond this site.

That matters for a copyright notice. If the material you are concerned about sits on a website, a file host or an app store, the host of that material can remove it and we cannot. Sending the notice to that host first is almost always faster.

What we can do is act against the account that sent the mail. Where an account is sending infringing material, we can pause it, require the sending to stop, and terminate it for repeated infringement.

Send copyright notices to dmca@staging.avelto.dev. Notices sent to any other address are forwarded, but that address is read first.

Our designated agent for copyright notices is the operator of the service, reachable at that address. A postal address for service is available on request from the same address. We are established in the United Kingdom and have not registered an agent with the United States Copyright Office; this page follows the notice-and-counter-notice shape because it is what rights holders and their agents expect, whatever law applies.

So that we can act, a notice must include all six of the following. A notice missing any of them may be returned to you rather than acted on.

• A physical or electronic signature of the copyright owner, or of a person authorised to act for the owner.
• Identification of the copyrighted work you say has been infringed. Where several works are covered by one notice, a representative list of them.
• Identification of the infringing material and enough information to let us find it. For email, that means the full message headers, the sending address and the approximate date and time.
• Your contact details: name, postal address, telephone number and email address.
• A statement that you believe in good faith that the use is not authorised by the copyright owner, its agent or the law.
• A statement that the information in the notice is accurate and, under penalty of perjury, that you are the copyright owner or are authorised to act for the owner.

Sending a notice in bad faith, or misrepresenting that material is infringing, can make you liable for damages including costs and legal fees.

• We acknowledge the notice, normally within two working days.
• We check that it contains the six elements above and identifies a message sent through our platform.
• We identify the sending account from the message metadata, which is the sender, recipient domain and timestamps.
• We tell the customer, give them a copy of the notice, and require them to stop sending the material.
• Where the sending continues, or the breach is serious, we pause sending on the account under our Acceptable Use Policy.
• We record the notice against the account for the purposes of the repeat-infringer policy below.

We do not remove content from recipients' mailboxes. Once an email has been delivered, it is out of our hands and out of the customer's.

If you are our customer and your account was actioned because of a notice you believe is wrong, you can send a counter-notice to dmca@staging.avelto.dev. It must include:

• your physical or electronic signature;
• identification of the material and of the action taken against it;
• a statement, under penalty of perjury, that you believe in good faith the action was the result of a mistake or a misidentification; and
• your name, postal address and telephone number, with consent to the jurisdiction of a court where you are located, and agreement to accept service of process from the person who sent the notice.

We pass a valid counter-notice to the person who sent the original notice. If they do not tell us within 10 to 14 working days that they have started court proceedings about the material, we restore normal sending on the account, provided nothing else in our policies stands in the way.

We terminate, in appropriate circumstances, the accounts of customers who repeatedly infringe copyright. We count valid notices against an account, discount those withdrawn or answered by a successful counter-notice, and weigh how the customer responded.

Three or more valid, unanswered notices against one account will normally end it. A single deliberate, large-scale infringement can end it sooner.

Trade mark complaints, impersonation and phishing are handled under our Acceptable Use Policy. Send those to abuse@staging.avelto.dev, with full message headers where you have them.

Nothing on this page limits your rights under the Copyright, Designs and Patents Act 1988 or any other law that applies to you.